The power that comes from solving challenges like this collectively, across silos, cannot be overstated. Rather than staying focused within our distinct surface areas, our teams came together to make these improvements as a single team with a shared goal. Prototyping the path to a cohesive solutionĪs it often happens, while this problem seems simple from a user perspective, it would involve two entirely different teams at Slack to solve: the Information Architecture and the Files teams. We wanted to build a better way for users to access information once it was uploaded to Slack. Searching for a file in Slack is possible, but success depends on being able to recall information about that file - where it was shared, or by whom. The most recent message ends up feeling like the most important one, even if documents you shared a few hours (or days!) ago are still relevant. The ability to quickly cross-reference information in files to resolve issues, answer a question or make a group decision is key to making communication in Slack.Īnd yet, the fact that most information in Slack is recorded chronologically makes it highly susceptible to the flow of channel conversations. Think about how often you find yourself opening a doc or PDF or a spreadsheet to get your job done. It’s a constant stream of conversation that keeps everyone on the same page.īut plenty of important information in Slack exists in formats other than messages. Channels are where work happens: It’s where teams exchange ideas, get feedback, and share files. You can specify which channels to search, which people sent a message, and message content.Slack is primarily designed for team communication in channels. Pinned posts in a channel can be found quickly by clicking the channel information icon and selecting “Pinned” in the sidebar that appears. To pin a post, hold your mouse over the post, select “more,” and choose “pin.” Pinning a post can keep it from getting lost when the channel gets busy. In the Slack desktop client, this opens a new window to the right of the main channel. To reply to a comment in a thread, hold your mouse over the comment, and select the option “respond in thread.” We like to use threads to keep messages on a single subject together.
If you want to make sure that a particular person sees your comment in Slack, mention them by name, preceded by an symbol. If you know the answer to someone else’s question, feel free to answer it. Staff will be monitoring the Slack channel to answer questions (and schedule a Zoom break out room if needed). Text based communication will be conducted via a Slack channel.
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